Privacy Policy

This policy explains what information Elite TV1 ("we", "us") collects when you use elitetv1.com, our Telegram bot @EliteTv1bot or our WhatsApp support, how we use it, and the choices you have.

1. Information we collect

• Contact details: your email address (website orders), your WhatsApp number, or your Telegram user ID, username and display name, depending on how you contact us.
• Order details: the plan you choose (devices and duration), the amount, the payment method, the order status and the device you watch on.
• Messages: what you send us on Telegram or WhatsApp, including payment screenshots you choose to share.
• Payment information: card payments are processed by a certified third-party payment provider. We never see or store your full card number; we only receive a payment reference and the result of the payment. Bank and crypto payments are handled by the bank or network you use.
• Usage data: anonymous, aggregated statistics about visits to our website (pages viewed, country, device type), without cookies that identify you.

2. How we use it

• To process your order or free trial and send you your login details.
• To confirm payments and prevent fraud or repeated free-trial abuse.
• To provide support and reply to your messages.
• To send service messages about your subscription. We only send promotional messages where the law allows, and you can opt out at any time.
• To keep our website and services working and to understand how they are used.

3. Who we share it with

We do not sell your personal information. We share it only with the providers that help us run the service, and only as needed:

• Service providers that process payments, deliver messages and emails, and host our systems on our behalf.
• Authorities, where we are legally required to.

Some of these providers process data outside your country. They are bound by their own privacy commitments and, where required, by standard contractual safeguards.

4. How long we keep it

We keep order and contact information for as long as you are a customer and for up to 24 months afterwards, or longer if the law requires (for example accounting records). Messages and screenshots are deleted when they are no longer needed for support.

5. Your rights

You can ask us to access, correct, export or delete your personal information, or object to how we use it. Contact us using the details below and we will reply within 30 days. If you are in the EU or UK, you can also complain to your local data protection authority.

6. Security

We use encrypted connections (HTTPS), restricted access to our systems and reputable providers to protect your information. No method of transmission or storage is completely secure, but we work to protect your data.

7. Children

Our services are not intended for anyone under 18, and we do not knowingly collect information from children.

8. Changes

We may update this policy from time to time. The date at the top shows the latest version.

9. Contact

Email support@elitetv1.com, message WhatsApp +1 (343) 337-1338 or @EliteTv1bot on Telegram.